Career & Professional Skills
Communication at Work
Master the professional skill that most shapes careers: audience-first clarity, clear workplace writing, communicating in meetings and conversations, giving and receiving feedback, and navigating difficult conversations. Beginner-friendly, ending with a communication-toolkit capstone.
BEGINNER · en · ~210 min
Instructor: Self-paced · Reviewed by: Iroko Skills Academy team · Published by: Iroko Skills Academy team
Learning objectives
- Communicate audience-first with clarity over cleverness
- Write clear, concise, action-oriented workplace messages
- Contribute well in meetings and confirm understanding in conversation
- Give and receive feedback and handle conflict constructively
Before you start
Prerequisites: None
Device/connectivity: Smartphone, tablet, laptop, or desktop with a modern web browser, Internet access for lessons and assignment submission
What you'll cover
Communication Foundations
- Writing clearly at work
- Communication is a core professional skill
Speaking and Feedback
- Communicating in meetings and conversations
- Giving and receiving feedback
Conflict and Capstone
- Navigating difficult conversations and conflict
- Capstone: a workplace communication toolkit
Assessment and completion criteria
Complete every published lesson to earn a completion badge. A self-paced certificate also requires passing every server-graded quiz. Practical assignments provide project feedback and may support a separate verified-proficiency record, but they do not delay the standard course certificate.
- Optional reviewed project: A workplace communication toolkit · rubric v1 · pass ≥ 70%